Privacy Policy

We collect information in three main ways: (1) information you provide directly, (2) information generated when you use the service, and (3) information received from trusted partners when allowed.

• Account details: name, email, password hash, preferences, and settings.
• Booking data: dates, locations you select, service options, confirmations, and support conversations.
• Payment-related metadata: we do not store full card numbers; payments are handled by payment processors who provide us limited transaction references.
• Device & usage: approximate location (derived from IP), device type, browser, pages viewed, and actions like clicks to improve reliability and detect abuse.
• Media you upload: files and associated metadata you choose to include. Remove or redact sensitive content before uploading.

We use your information to run Shutterlake, keep it secure, and make it better.

• Provide the service: create and manage accounts, process bookings, deliver requested features, and respond to support.
• Communicate with you: send booking confirmations, service updates, security notices, and responses to requests.
• Improve performance: measure usage patterns to optimize pages, reduce errors, and build new features.
• Protect users: prevent fraud, reduce spam, detect unauthorized access, and enforce our terms.
• Legal compliance: maintain records when required by law and respond to valid legal requests.

We do not sell your personal information. We share data only when it helps operate Shutterlake or when required.

• Vendors & processors: hosting, analytics, customer support tools, and payment processors acting under contract.
• Legal & safety: to comply with law, court orders, or protect rights, safety, and property.
• Business changes: if Shutterlake is involved in a merger, acquisition, or asset sale, data may be transferred subject to this policy.

If we share data with vendors, we expect them to use it only to provide services to us and to protect it appropriately.

Cookies are small files saved on your device. We use them for essential functionality and for understanding product performance.

• Essential cookies: session stability, security protections, and remembering basic settings.
• Preference cookies: remember choices like theme (where applicable) and consent.
• Analytics: aggregated usage signals that help us improve the experience (e.g., which pages are slow).

You can control cookies through your browser settings. Some features may not work if you block essential cookies.

Depending on your location and applicable laws, you may have rights regarding your personal information.

• Access: request a copy of certain data we hold about you.
• Correction: update inaccurate or incomplete information.
• Deletion: request deletion where applicable; some records may be retained for legal or security reasons.
• Marketing choices: opt out of non-essential messages (transactional messages still apply).

We use safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction.

• Technical measures: encryption in transit, access controls, monitoring, and secure configuration practices.
• Operational measures: least-privilege access, staff training, and periodic review of vendor security.
• Incident response: processes to investigate and respond to suspected security events.

No system is 100% secure. If you suspect account compromise, contact us promptly.

For privacy requests, email [email protected]. For faster handling, include:

• the email associated with your account
• your request type (access / correction / deletion / other)
• any relevant booking reference (if applicable)

Alternative contact: +1 (629) 418-0736 (Mon–Fri, 09:00–17:00 local time).