Terms of Service

By accessing, booking, or using Shutterlake services, you confirm that you have read and agree to these Terms. If you do not agree, do not proceed with a Booking or use the studio.

We may update these Terms to reflect operational, legal, or safety changes. If changes are material, we’ll provide a reasonable notice on our site or at the time of booking.

Your responsibility: ensure everyone in your party is aware of and follows these Terms during your session.

A Hold does not guarantee availability until confirmed by email and/or payment, depending on the booking type. We may release holds that are not confirmed within the stated time window.

• Arrival: sessions start and end at the scheduled time; late arrival does not extend your end time.
• Changes: rescheduling requests are handled case-by-case and subject to availability.
• Cancellations: cancellations within 48 hours may incur fees, including retained deposits, because the time slot may not be rebooked.

If you need help, contact support at +1 (415) 730-2846.

Follow posted guidance, keep exits clear, and comply with instructions from the On‑site Team. Unsafe behavior may result in session termination without refund.

• Respect load limits for rigs, stands, and mounted systems.
• No tampering with electrical panels, alarms, or safety devices.
• Keep floors clear of hazards; secure cables; use sandbags where appropriate.
• Use liquids, fog, confetti, flames, or pyrotechnics only with prior approval (if allowed at all).

You are responsible for your guests, vendors, and contractors while on the premises.

Equipment must be used as intended and in accordance with safety instructions. Report faults immediately; do not continue using faulty gear.

Damage & fees: If Damage occurs during your session, you may be charged for repair, replacement, cleaning, or downtime—based on the nature of the incident and applicable documentation.

• Do not move fixed installations without approval.
• Do not use adhesives, paints, or fasteners on walls/floors unless permitted.
• Keep props and rentals supervised; label personal items.

You retain rights to your User Content. However, you represent that you have the necessary permissions, licenses, and releases (including model/property releases where applicable) for creation and use of that content.

You may not use the studio for unlawful, infringing, harmful, or deceptive purposes. If you are filming music videos, commercials, or events with special risks, you must disclose details before your booking.

By providing payment details, you authorize us to charge the applicable fees for your booking and any approved add-ons. You are responsible for accurate billing information.

• Deposits may be required to confirm certain bookings.
• Additional fees may apply for overtime, cleaning, or special requests.
• If a payment dispute occurs, contact us first so we can attempt to resolve it quickly.

Chargebacks that are found to be improper may lead to collection efforts and restrictions on future bookings.

To the extent permitted by law, Shutterlake is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.

Our total liability for any claim related to your booking or use of the studio will not exceed the amounts paid for the specific booking giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by law.

Questions about these Terms should be directed to our support team:

• Phone: +1 (415) 730-2846
• Email: [email protected]

Notices may be provided by email, on-site signage, or a notice on our website at the time of booking.